Customer Logistics Portal

Build customer trust through radical transparency, providing your clients with direct access to their distribution history and live delivery progress.

Self-Service Delivery Tracking

Eliminate the volume of status-check calls with a dedicated self-service portal. Clients can log in to view the live status of their active orders, including expected time of arrival (ETA) and the current location of the assigned vehicle on a map. This real-time accessibility improves client satisfaction and reduces the administrative burden on your dispatch team.

Automated notifications via SMS or WhatsApp alert clients when their delivery has departed the depot or is within a 5-kilometer radius, ensuring they are prepared for the handover.

Digital Documentation & History

Provide your clients with a secure archive of their shipping interactions. The portal allows customers to view and download historical Proof of Delivery (POD) documents, including capture signatures and photos, for their own record-keeping and audit purposes. This instant availability of documentation accelerates client onward processes and reduces billing disputes.

Historical performance dashboards show customers their own order success rates and average transit times, demonstrating your organization's commitment to service excellence and transparency.

Collaboration & Feedback

The Client Portal serves as a focused communication channel. Customers can submit specific delivery instructions, request rescheduling, and provide immediate feedback or ratings on their delivery experience. This direct feedback loop is invaluable for quality control and provides the data needed to refine your logistics operations based on genuine customer sentiment.